The Influence Artificial Intelligence on Mental Health in the Digital Era and Virtual Counseling Services

Abstract

Mental health has become a major concern in today's technological developments. With the emergence of the digital era, significant changes have occurred in mental health services. One of the most prominent evolutions is the emergence of virtual counseling services. This research is a literature review study related to the topic of providing mental health services remotely. Sources of information come from articles in scientific journals from the last 20 (twenty) years which are searched via the Google scholar, Google and Pubmed search engines. The number obtained was 13 articles, consisting of 10 international articles and 3 articles written by Indonesian authors. With the existence of cyber counseling or what is familiarly known as virtual counseling, it is a very effective alternative, apart from saving time and costs, cyber counseling can also be easily accessed without limited space. Furthermore, the level of client satisfaction in conducting online counseling is higher than face-to-face counseling. So we need a platform for counselors to be able to innovate with technological updates, one of which is cybercounseling (online counseling) services