Online Counseling as an Alternative Service BK in the VUCA Era

Syawaluddin

Authors

Syawaluddin Universitas Islam Negeri Sjech M.Djamil Djambek Bukttinggi

Keywords:

Online Counseling, VUCA Era

Abstract

The fast-paced advancement of technology significantly affects human life, creating a situation known as VUCA (Volatility, Uncertainty, Complexity, Ambiguity). This term describes a state where changes happen rapidly, unpredictably, with complexity, and ambiguity. This situation inevitably affects the field of education, particularly in the area of guidance and counseling services. Service delivery strategies in the technological era must include effective innovation to encourage prospective counselees to voluntarily seek counseling services, one of which is online counseling services. Online counseling offers a viable service alternative in the VUCA era. The types of online counseling services that can be used by counselors and counselees are as follows: Website/ site, Email Counseling (electronic mail counseling), Online chat counselling (online chat counseling), Video Conferencing (Video Conferencing), and Telephone counseling (Counseling via Telephone). The online counseling process can be broken down into three stages: Stage I (Preparation), Stage II (Counseling Process), and Stage III (Post-Counseling). By utilizing online counseling services, it is hoped that counseling services can reach all students and can develop students' potential to the maximum

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